Returns & Exchanges

At Tony's Chocolonely, we want you to be 100% happy with your chocolate; however, due to the perishable nature of our products, we typically cannot accept physical returns of food items. If your order is damaged or incorrect, please reach out within 14 days so we can make things right and continue our mission toward 100% slave-free chocolate.

1

Contact Our Choco-Fans

Send an email to our customer service team with your order number and a brief explanation of the issue with your bars.

2

Provide Proof of Purchase

Attach a photo of the shipping label and any damaged items or incorrect flavors you received so we can track the batch.

3

Resolution Review

Our team will review your request within 48 hours to determine if a replacement, store credit, or refund is appropriate.

4

Enjoy or Share

If your chocolate is still edible but just slightly scuffed, we encourage you to share it with a friend while you wait for your replacement!

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing